Our Policies

Shipping Policy

Order processing times. Items are custom printed and go into production within 48 business hours of receiving the order. Please allow one to two weeks for book production and an extra week for shipping.

 

General Shipping Policy:

Due to the pandemic and social distancing safety precautions, delays may occur beyond the control of Eman Books. As a result, orders may take longer to arrive due to these outside variables. 

 

We offer domestic and international shipping options for our customers. Shipping will be calculated based upon your order. Customs fees and/or charges will be the responsibility of the customer.

For wholesale or team orders, shipping will be based on the weight and size of your order.

We care about your satisfaction with our product, so if there is a problem, please contact us by email and customer service will address your concerns as soon as possible.

 

If you receive a defective item, please contact us with details of the product and the defect. We will work with you to rectify the issue as quickly as possible. 

Satisfaction Guaranteed.  Your book is created custom,. If you are unhappy with our book, please contact us to arrange to return the book and we will refund you less shipping costs. We will replace any item you purchased that is defective or if there was an error on our part.

 

If you receive a defective item, please contact us with details of the product and the defect. We will work with you to rectify the issue as quickly as possible. 

Credit / Debit Cards
PAYPAL

Offline Payments

Copyrights
Return & Exchange Policy
Payment Methods

Your Image Copyright

Generally under copyright laws, the owner of the copyright for images or photographs is the person who created the images or took the photographs. You represent and warrant to us that you are the owner of the copyright or have the express permission of the owner of the copyright in the images you submit. We claim no ownership rights in any images or photographs submitted to the service. Solely for the purpose of enabling your images or photographs to be uploaded and made available on the service and to fulfill print orders made for your images and photographs you grant to us and to any store which fulfills print orders of your images or photographs, a perpetual worldwide non-exclusive transferable royalty-free copyright licence to copy, reproduce, display, modify, adapt or alter, transmit, communicate and distribute to our staff your image or photograph. You acknowledge that we have no control over the use of your images or photographs and shall not be held liable for any use, publication or copying of your images and photographs. You waive all rights of action or other claims you may have against us in respect of any such use, publication or copying.

 

Copyright Claims

 

At Eman Books, we respect intellectual property rights. In the event we receive a written complaint alleging copyright infringement on a photograph, we will refer the complaint to the person ordering the book in question. It is the buyer’s responsibility to resolve any such complaint.